ibps-so 2016 · Question 45 of 394

The service level agreement that Chandrabhaga Urban Bank has signed with the vendor of its core banking system xes a gure for the proportion of each month during which the system must be available to the branches, and provides for a penalty measured upon the aggregate of the periods during which it was not. Those periods are to be counted whether the system was unavailable because of a hardware failure, because of a planned upgrade taken outside the agreed window, or because of a network outage at the data centre. The agreement requires that the aggregate of such periods over the month be reported to the technology committee under a single de ned term. The period during which an information system is not in operation and is unavailable to its users is termed its:

1. AUptime
2. BResponse time
3. CTurnaround time
4. DMean time between failures
5. EDowntimeCorrect