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  9. Q260

ibps-so 2025 · Question 260 of 271

A regional rural bank has very high employee satisfaction, regular training, and performance-linked incentives. Yet, customer complaints about rude behavior at the counter persist. Which side of the Service Triangle is weak despite strong internal marketing?

  1. AEmployees → CustomersCorrect
  2. BOrganization → Customers
  3. COrganization → Employees
  4. DCustomers → Organization
  5. EEmployees → Organization

Answer: A. Employees → Customers

Official answer key verified. Detailed explanation coming soon.

Source: IBPS SO Marketing Officer Mains Memory Based 2025 - Adda247 · memory-based

← Q259View full paper (271 questions)Q261 →

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