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  9. Q201

ibps-so 2024 · Question 201 of 209

A luxury hotel chain discovers that although customers rate room quality highly, many guests feel dissatisfied because staff behavior during check-in appears indifferent and unresponsive. According to the SERVQUAL framework, this dissatisfaction is MOST directly associated with failure in which dimension?

  1. ATangibility
  2. BReliability
  3. CResponsivenessCorrect
  4. DAssurance
  5. EEmpathy

Answer: C. Responsiveness

Official answer key verified. Detailed explanation coming soon.

Source: IBPS SO Marketing Officer Mains Memory Based 2024 - Adda247 · memory-based

← Q200View full paper (209 questions)Q202 →

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