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  9. Q184

ibps-so 2024 · Question 184 of 209

According to the Service Quality Model, "Customer Satisfaction" is mathematically defined as?

  1. APerception + Expectation
  2. BExpectation ÷ Perception
  3. CExpectation × 2
  4. DPerception – ExpectationCorrect
  5. EPerception only

Answer: D. Perception – Expectation

Official answer key verified. Detailed explanation coming soon.

Source: IBPS SO Marketing Officer Mains Memory Based 2024 - Adda247 · memory-based

← Q183View full paper (209 questions)Q185 →

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